Shipping policy
Shipping Policy
I take great pride in crafting each piece with care and attention to detail. All of my products are made in Western Australia and are shipped directly from my studio to your doorstep.
Shipping Locations
I am happy to offer international shipping to select countries. Whether you're in Australia or abroad, I will ensure your ceramics are carefully packed and shipped to you.
Processing Time
Orders are typically processed within 3-5 business days. You will receive an email notification once your order has been shipped, including tracking information if applicable.
Shipping Rates
Shipping rates are calculated at checkout based on your location and the weight of your order. For international orders, please be aware that additional customs duties or taxes may apply, which are the responsibility of the customer.
Shipping Methods
I use reliable shipping carriers to ensure your order arrives safely. The carrier will depend on your location and the size of your order. Once your order has been dispatched, I will provide tracking details so you can monitor your shipment's progress.
Shipping Time
- Domestic (Australia): Standard shipping typically takes 5–10 business days, depending on your location.
- International: International shipping times vary by country and carrier. Please allow 10–21 business days for delivery, depending on your location and the shipping method selected at checkout.
Lost or Damaged Items
If your order arrives damaged or is lost in transit, please contact me within 7 days of receiving your package. I will work with you to resolve the issue and ensure your satisfaction.
If you have any questions regarding your order or shipping, please don't hesitate to reach out. I'm here to help!
